Refund and cancellation policy

Our purchases are one-time digital unlocks delivered instantly on screen. There are no subscriptions, so there is nothing to cancel later.

When we refund

• You were charged but the purchase did not unlock, and we cannot fix it within 3 working days.
• You were charged twice for the same purchase.
• A technical fault on our side stopped you from downloading your biodata, and we cannot fix it.

When we don't refund

Once a purchase has unlocked and you have downloaded a biodata, we cannot refund a change of mind, because the product has been delivered in full. A private photo profile is delivered when its profile link is created after payment.

How to ask

Email biodatasetu.support@gmail.com or call +91 88024 74088 within 7 days of payment with the Razorpay payment ID (it starts with “pay_” and is in your payment receipt) and a short description of the problem.

How refunds are paid

Approved refunds go back to the original payment method through Razorpay. Banks usually take 5 to 7 working days to show the money.

Last updated: 18 October 2026